FREQUENTLY ASKED QUESTIONS

The hotels cancellation policy is 3pm, 24 hours prior to arrival. Please note that certain rates and promotions are non-cancellable, non-refundable bookings.

All suites are uniquely themed; no two rooms are the same. If you wish to request a specific suite you may send requests to reservations@retrosuites.com or call the hotel at 519-351-5885.

Absolutely! We offer gift cards of any denomination available 24/7 at the front desk. We also offer e-gift cards available here.

Yes, all of our hotel guests’ receive complimentary access to Goodlife Fit 4 Less located beside the hotel.

All of our guest rooms are non-smoking. Please note there is a penalty fee of $300 for smoking in the room.

Early check-ins are based on availability; to guarantee an early check-in we recommend booking the night prior and letting the hotel know to check-in the reservation and hold the reservation for your early arrival. Please contact reservations@retrosuites.com to check availability and to update us on your expected arrival time.

Please email reservations@retrosuites.com and we will send a credit card authorization form to have a third-party pay for a guest’s reservation.

For inquiries regarding your guest folio or to receive an email copy of your folio, please contact reservations@retrosuites.com.

Please contact our Reservation Team at 519-351-5885 and we will do everything we can to try to locate your missing item.

Our Events Team is pleased to provide special group rates. Please contact tina@retrosuites.com for availability and group rates.

No matter the event size or scope, the Retro Suites Events Team are excited to work with you to make your next event seamless and truly special. For more information about groups and events at Retro Suites contact events@retrosuites.com or call direct at 519-351-5885.

The buildings that encompass the Retro Suites Hotel have undergone a series of extensive renovations with an emphasis placed on preserving their original character and history. The block has some of the finest examples of Victorian architecture in the city. T.J. Rutley designed the George Stephens hardware store in 1888. The staircase in the hotel front lobby dates back to 1895, when it was part of the Merrill Hotel. For additional information please check out Art + History on our website.

Congratulations on your engagement! Retro Suites Hotel provides the perfect setting for the latest chapter of your love story. Please tag us Instagram + Facebook

FREQUENTLY ASKED QUESTIONS

1. What is check in and check out time?

2. What is the hotel’s cancellation policy?

3. Are all the hotel rooms different and can you accommodate special room requests?

4. Do you offer gift cards?

5. Is Retro Suites family friendly?

6. Do you have a gym?

7. Do you have parking?

8. Is Retro Suites pet friendly?

9. Can you smoke in the hotel rooms?

10. Can I add an additional person to the room?

11. Can I add a rollaway bed to the room?

12. May I have an early check in? / Do you have luggage storage if my room is not ready?

13. How do I pay for a guest’s reservation? / How can my company pay for a guest reservation?

14. How do I get a copy of my folio? / If I have questions about my folio, who do I speak to?

15. I think I left something in my room – who can I call?

16. Does Retro Suites Hotel offer special group rates?

17. I am getting married/ planning a meeting/ want to throw a party and I want to do it at Retro Suites – Help!

18. What was the building previously before the Retro Suites Hotel?

19. Can I take my wedding photos at the Retro Suites?

20. Does the hotel recommend any activities in Downtown Chatham?