We may collect personal information from you including, without limitation, non-public information about you that helps to identify you, such as first and last name, email address, home and business addresses, telephone numbers, billing information, credit card information, reservation and stay information, travel agency information, guest preferences, social media usernames, and other non-public information.
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information. From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
- By making a reservation
- By signing up to receive emails, promotions, alerts, announcements or newsletters.**
- By providing it to us in communications regarding service delivery such as comment cards
- By providing the information to us by participating in a marketing initiative or contest
- By visiting our website(s)
- By applying for jobs via our website or email
**You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers. Unsubscribe instructions are also included in each of our marketing communications emails. This information provided to will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
- To process and respond to your reservations, requests and inquiries and provide services to you.
- To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
- To alert you to new developments, promotions, specials, special events, or products or services
- To send announcements, promotions, and newsletters, and to provide you with personalized content in the newsletters.
- To analyze our users’ demographics and interests.
- To develop, enhance market or provide products and services. For example, we look at our guests' use of our services so that we can better understand how to improve our services.
- To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth
- To monitor and analyze information regarding your browsing and viewing preferences and to diagnose problems of the websites.
- For administration and improvement of the Websites and to enhance the user experience.
- To meet legal and regulatory requirements.
If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection. If you have already supplied us with personal information, you can change your instructions at any time.
We are located in Canada. Please be aware that if you are visiting our site from outside the Canada that all information you provide, including any personal data, and any information that is collected, stored or otherwise processed by Retro Suites will necessarily result in the transfer of information across international borders to, and from Canada. Canada may not necessarily have the data protection laws as comprehensive or protective of personal data as the country in which you reside, but our collection, storage and use of your personal data, will at all times comply with the terms of this Privacy Policy. By agreeing to this Privacy Policy and using our site, you agree to the transfer and processing of your data in the Canada in a manner consistent with the terms of this Privacy Policy.